User Guide

About orders

We will explain the process for placing an order and important points to note regarding ordering.

About Shipping

We will provide information on delivery times, the shipping company, tracking, other important points to note before delivery, and what to do if delivery is not possible.

Returning or exchanging defective products

In the unlikely event that there is a defect in the product, we will state what measures will be taken and under what conditions.

Cancellation Policy

We will state whether we accept cancellations after an order has been placed and, if so, what action will be taken.